FAQ

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8cross8 offers you multiple payment methods partnering with CC Avenue Payment Gateway. Whatever your online mode of payment, you can rest assured that 8cross8’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use the options that are provided by the payment gateway CC Avenue.

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Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

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Yes. We accept payments using leading mobile wallets like Paytm, Freecharge, mobikwik, PayZapp, jioMoney.

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Sorry. We don’t have COD option as of now. We update here once the option is available.

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There are NO hidden charges when you make a purchase on 8cross8. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the delivery location and the weight/Dimension of the product.

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We’ve made it easy for you to view and update your account and orders any time through “My Account”. “My Account” allows you complete control over your transactions at 8cross8. You can

• Manage/edit all your personal data like address, phone numbers, email ids
• Change your password

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Once your payment has been successfully made, your order is processed internally (and immediately). 8Cross8 will send a confirmation mail for your order, to the email address registered with your 8Cross8 order/account. In this mail you will be provided with an Order ID for your reference, the SKU of the item/s you have ordered and an expected time of delivery.

[/rockthemes_toggles_single][rockthemes_toggles_single use_shadow=”true” title=”Is it possible to order a product that is ‘Out of Stock’?” toggle_hash=”” icon_class=”icomoon icomoon-icon-info” icon_url=””]

Sorry, the products listed as ‘Out of Stock’ are not available for sale. Please use ‘Contact Us’ feature to be informed of the product’s availability once the product is back in stock and is ready to ship.

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Yes it is necessary to have a 8CROSS8 account to shop and purchase items. Please register at our website to enjoy the following benefits:

• Enjoy a personalized shopping experience, including recommendations, quicker checkout as you can save your billing and shipping addresses.
• You can see your last orders and reorder any item easily if you want.
• You will also be able to see rating and reviews of products brought by you at 8CROSS8.

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[rockthemes_hr hr_is_image=”use_html” image_url=”” image_id=”0″ tile_image=”no” hr_html_model=”solid” hr_height=”15px”/][rockthemes_toggles toggle_type=”multiple-mode” avoid_sidebar=”undefined” toggle_use_hash=”no” boxed_layout=”false” open_toggle_index=”0″][rockthemes_toggles_single use_shadow=”true” title=”How do I pay for an 8cross8 purchase?” toggle_hash=”” icon_class=”icomoon icomoon-icon-info” icon_url=””]

8cross8 offers you multiple payment methods partnering with CC Avenue Payment Gateway. Whatever your online mode of payment, you can rest assured that 8cross8’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use the options that are provided by the payment gateway CC Avenue.

[/rockthemes_toggles_single][rockthemes_toggles_single use_shadow=”true” title=”How do I pay using a credit/debit card?” toggle_hash=”” icon_class=”icomoon icomoon-icon-info” icon_url=””]

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

[/rockthemes_toggles_single][rockthemes_toggles_single use_shadow=”true” title=”Do you accept payment using mobile wallets ?” toggle_hash=”” icon_class=”icomoon icomoon-icon-info” icon_url=””]

Yes. We accept payments using leading mobile wallets like Paytm, Freecharge, mobikwik, PayZapp, jioMoney.

[/rockthemes_toggles_single][rockthemes_toggles_single use_shadow=”true” title=”Is COD option available?” toggle_hash=”” icon_class=”icomoon icomoon-icon-info” icon_url=””]

Sorry. We don’t have COD option as of now. We update here once the option is available.

[/rockthemes_toggles_single][rockthemes_toggles_single use_shadow=”true” title=”Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on 8cross8?” toggle_hash=”” icon_class=”icomoon icomoon-icon-info” icon_url=””]

There are NO hidden charges when you make a purchase on 8cross8. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the delivery location and the weight/Dimension of the product.

[/rockthemes_toggles_single][/rockthemes_toggles][rockthemes_vertical_space vertical_space_height=”d_2″ custom_value=”60px”/]

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In case of requests for order cancellations, 8cross8 reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice,

1. if 8cross8 receives a cancellation notice and the order has not been processed/ approved by 8cross8, 8cross8 shall cancel the order and refund the entire amount to you instantly.
2. 8cross8 will not be able to cancel orders that have already been processed. 8cross8 has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by 8cross8 and accept 8cross8’s decision regarding the cancellation. In cases where it is not possible to cancel orders since they have already been shipped refund shall be made subject to the returns process post return request is raised and you would get replacement or refund once the original item is back with us in good sale-able condition

If you do change your mind about a purchase and refuse/cancel the delivery of the package, you will be responsible for ALL transportation and delivery costs for the package to be returned to us. These fees will be deducted from the amount of your refund.

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• For a damaged/ defective product/service, you shall be allowed to return the product within 7 days of delivery to you. If you are unable to do so within 7 days, we shall not be held liable for the failure to replace the order.

• We will only accept returns from customers who notified us that they want to return an item. Please contact 8cross8 at [email protected] or at contact us section to request a return authorization (RA) number. Once we’ve been notified, we will issue you a Return Authorization Number that you must put on the outside of the box. IF YOUR PACKAGE IS RETURNED TO US WITHOUT a Return Authorization Number, DELIVERY WILL BE REFUSED.
• Products should be returned in their original packaging along with the original price tags, labels, bar codes, user manual, warranty card and invoices etc. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
• The returned products are subject to verification and checks by 8cross8 in order to determine the legitimacy of the complaint/ return.
• In the event the return of a product is duly accepted by 8cross8, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you.
• All refunds will be processed and issued within 7-10 days of our receipt of the package. Refund will be processed via the same means that payment was rendered to 8cross8.
• All Media Products, such as Chess Software, Chess Videos and Chess DVDs cannot be returned for a refund under any circumstances.

Some products may not be returnable or refundable but these items will be clearly marked as not returnable.

[/rockthemes_toggles_single][rockthemes_toggles_single use_shadow=”true” title=”I have received the product in a good condition. Still can I return the product?” toggle_hash=”” icon_class=”icomoon icomoon-icon-info” icon_url=””]

• Yes, you shall be allowed to return the product within 7 days of delivery to you. If you are unable to do so within 7 days, we shall not be held liable for the failure to replace the order.

• We will only accept returns from customers who notified us that they want to return an item. Please contact 8cross8 at [email protected] or at contact us section to request a return authorization (RA) number. Once we’ve been notified, we will issue you a Return Authorization Number that you must put on the outside of the box. IF YOUR PACKAGE IS RETURNED TO US WITHOUT a Return Authorization Number, DELIVERY WILL BE REFUSED.
• Products should be returned in their original packaging along with the original price tags, labels, bar codes, user manual, warranty card and invoices etc. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
• The returned products are subject to verification and checks by 8cross8 in order to determine the legitimacy of the complaint/ return.
• However, as the product is not defective/damaged, you will be responsible for ALL transportation and delivery costs for the package to be returned to us. These fees will be deducted from the amount of your refund.
• In the event the return of a product is duly accepted by 8cross8, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you after deducting ALL transportation and delivery costs for the package.
• All refunds will be processed and issued within 7-10 days of our receipt of the package. Refund will be processed via the same means that payment was rendered to 8cross8.
• All Media Products, such as Chess Software, Chess Videos and Chess DVDs cannot be returned for a refund under any circumstances.

Some products may not be returnable or refundable but these items will be clearly marked as not returnable.

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